FAQs (Frequently Asked Questions)

Where are you shipping from? Philippines

Do you ship worldwide? Yes, I do.

Do you offer Package Insurance? Package insurance is not available using PHLPost Registered Airmail. If you wish your package to be insured, we can send it using DHL Express. Please email us if you'd like to go with this option.

My Package got returned to sender what do i do? We'd be glad to resend the package back to you however new shipping and packing fees will be charged.

What if my package got stolen/lost or damaged? We are not responsible for lost, stolen or damaged packages, please make sure to double check your shipping address before placing your order. Once your package is shipped it's out of our hands and we cannot control what happens to it. 

My package got lost, what should i do?  Unfortunately, we cannot be held liable for lost or stolen packages. If there is any problem with the tracking status, please contact your local postal service for further information. Please understand that what happens after orders are transferred to the postal service are beyond our control. We are unable to contact your country's postal service for you.

I've made a purchase. How long will it take for it to be shipped? If your item is onhand, please give me 2-3 days to pack your order, and will ship the other day.

I think I put in my address incorrectly. Is it too late to modify it? Message me within 24 hours as i am usually shipping the other day if i am free, but if the item is a pre-order make sure you message me before the items arrive.

Review and make sure that your address is correct before placing your order. If your package has been returned to me or sent to an incorrect address, a re-shipping fee will apply

CANCELLATION/RETURN POLICY

All purchases made are final. Please understand that moonrapbbit do not accept returns unless the items you received are damaged to a great degree or different from what you ordered. Cancellations or exchanges are not allowed. Do let us know if there's anything wrong with your order and we'll do our best to make it right. (Provide unpacking video and send it to moonrapbbitph@gmail.com)

PACKAGING

All items are well packed in bubble cushioned mailers, sometime i pack with double bubble bag and pack the envelope with scotched tape around for the items to be protected.

Why is the price different from the others? Price Differ depending on the materials used by the manufacturer.

Do you give tracking number? Yes, once the item is shipped, expect a tracking number to be emailed to you,

My tracking number does not appear in the site. Please allow a week for the tracking number to arrive, the courier i use is a government one and the cheapest but rest assure that they handle the delivery smoothly, if ever you need help feel free to contact me in any of my social site.

Do you restock after every batch? Once in a while i do restock once the item has many demands.

Where do you give updates? Mostly updates will be posted in twitter and instagram, so do remember to follow me @moonrapbbit.

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PRE-ORDER

What is the pre-ordering process?

A pre-order is an order placed for an item that has not yet been released. The idea for pre-orders came because people found it hard to get popular items in stores because of their popularity. I do pre-order last in a span of a month or two. Pre-order items are lower price than the stock items and with pre-order gifts.The are produce 3-6 weeks depending on the number of volume, also understand.

PRODUCTION

First stage is the sample making, in that please give 1-2 weeks for the process, then approval i need to check whether the manu achieve the design i made before going thru the mass production, for the sample making and approval please allow 2-3 weeks, rest assure that while im running the pre-order period the pins are already in the manu for the first stage. As for the mass production allow anothe 2-3 weeks depending on the number of orders and the shipping from the manu to me.

PACKING OF PRE-ORDER

Allow a week for me to pack everything up, which i thank everyone for the patience, expect to receive a tracking number once the item is shipped after the week of packing, please bare with me.

Pre-orders are "done" After the pre-orders, you can still buy but with limited quantity only, it will be the stocks.

GROUP ORDERS

Can I open a group order for my country? Please contact me if you would like to open a group order, we would gladly assist you! Don't hesitate to message us!